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Facility Report
Report Information
Phoenix Assisted Care
Complaint Investigation
02-10-2025
Facility Report Rule(s)
10A NCAC 13F
.0900 Resident Care and Services
Substantiated
Refer to SOD
Failure to protect residents from abuse. (Refer to DHSR's Statement of Deficiencies/SOD.)
10A NCAC 13F
.0300 Physical Plant
.0306 HOUSEKEEPING AND FURNISHINGS
Substantiated
Refer to SOD
failure to ensure a clean environment
10A NCAC 13F
.0700 Admission and Discharge
.0702 DISCHARGE OF RESIDENTS
Unsubstantiated
No deficiency
failure to discharge residents per regulations.
10A NCAC 13F
.0900 Resident Care and Services
.0901 PERSONAL CARE AND SUPERVISION
Substantiated
Refer to SOD
failure to provide personal care & supervision per assessed needs, care plan.
10A NCAC 13F
.0900 Resident Care and Services
.0906 OTHER RESIDENT CARE AND SERVICES
Substantiated
Refer to SOD
failure to provide laundry services to residents.
10A NCAC 13F
.1100 Resident Funds and Refunds
.1104 ACCOUNTING FOR RESIDENT'S PERSONAL FUNDS
Unsubstantiated
Refer to SOD
compliant
10A NCAC 13F
.0900 Resident Care and Services
.0902 HEALTH CARE
Substantiated
Refer to SOD
failure to provide followup health care per assessed needs, current symptoms, and physician orders.
10A NCAC 13F
.0900 Resident Care and Services
Substantiated
Standard deficiency
Failure to ensure an Activity Coordinator and resident activities.