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Facility Report

Report Information

Phoenix Assisted Care
Complaint Investigation
01-27-2025

Facility Report Rule(s)

10A NCAC 13F
.0900 Resident Care and Services
.0909 RESIDENT RIGHTS
Substantiated
Refer to SOD
Failure to protect residents from physical & mental abuse.
10A NCAC 13F
.0900 Resident Care and Services
.0909 RESIDENT RIGHTS
Substantiated
Refer to SOD
Failure to treat a (disoriented) resident with respect, dignity, and full recognition of their individuality.
10A NCAC 13F
.0900 Resident Care and Services
.0901 PERSONAL CARE AND SUPERVISION
Substantiated
Refer to SOD
(a) Failure to ensure personal care & supervision to a (disoriented) resident based on their care plan.
10A NCAC 13F
.0900 Resident Care and Services
.0902 HEALTH CARE
Substantiated
Refer to SOD
(a) Failure to ensure health care per resident's assessed needs and current symptoms.
10A NCAC 13F
.0300 Physical Plant
.0306 HOUSEKEEPING AND FURNISHINGS
Substantiated
Refer to SOD
(a),(5) Failure to ensure a clean, hazard/pest-free environment.
10A NCAC 13F
.0300 Physical Plant
.0306 HOUSEKEEPING AND FURNISHINGS
Substantiated
Refer to SOD
(b),(1) Failure to ensure a quality, appropriate hospital/bed.
10A NCAC 13F
.0900 Resident Care and Services
.0906 OTHER RESIDENT CARE AND SERVICES
Unsubstantiated
No deficiency
(c) The facility provided laundry services per rule.
10A NCAC 13F
.0600 Staffing
.0602 MANAGEMENT OF FACILITIES WITH A CAPACITY OR CENSUS OF 31 TO 80 RESIDENTS
Unsubstantiated
No deficiency
Management was provided per rule.
10A NCAC 13F
.0600 Staffing
.0604 PERSONAL CARE AND OTHER STAFFING
Unsubstantiated
No deficiency
Staffing was compliant with regulations (census, resident needs).
10A NCAC 13F
.0700 Admission and Discharge
.0704 RESIDENT CONTRACT, INFORMATION ON HOME AND RESIDENT REGISTER
Unsubstantiated
No deficiency
Responsible party/Resident was provided facility information in the contract, per regulations.
10A NCAC 13F
.0900 Resident Care and Services
.0906 OTHER RESIDENT CARE AND SERVICES
Unsubstantiated
No deficiency
(f),(3),(4) Resident sign-out and visitation occurred per regulation (sign out book, staff knowledge).
10A NCAC 13F
.0900 Resident Care and Services
.0909 RESIDENT RIGHTS
Unsubstantiated
No deficiency
(7) Facility provided notification/responses to resident responsible party with emergencies.
10A NCAC 13F
.0900 Resident Care and Services
.0905 ACTIVITIES PROGRAM
New Findings
Refer to SOD
Failure to have a certified activity director.
10A NCAC 13F
.0800 Resident Assessment and Care Plan
.0801 RESIDENT ASSESSMENT
New Findings
Refer to SOD
Failure to ensure a resident assessment or update assessment for a resident with a change of condition.
10A NCAC 13F
.0900 Resident Care and Services
.0905 ACTIVITIES PROGRAM
New Findings
Refer to SOD
Failure to have an Activities Program per Rule.
10A NCAC 13F
.1000 Medications
.1004 MEDICATION ADMINISTRATION
New Findings
Refer to SOD
(j) Failure to ensure a resident's Medication Administration Records were accurate.