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Facility Report

Report Information

Facility Name

Our Promise Care Homes at Lake Boone Trail

Visit Type

Complaint Investigation

Visit Date

02-24-2026

Facility Report Rule(s)

Rule Number

General Statutes

Rule Section

G.S. 131D - 21 Declaration of residents' rights

Rule Sub Section

(4) To be free of mental and physical abuse, neglect, and exploitation.

Outcome

Unsubstantiated

Severity

No deficiency

Narrative

The facility failed for residents to be free of abuse, neglect and exploitation

Rule Number

10A NCAC 13G

Rule Section

.0900 Resident Care and Services

Rule Sub Section

.0904 NUTRITION AND FOOD SERVICE

Outcome

Unsubstantiated

Severity

No deficiency

Narrative

The facility failed to provide nutritionally adequate and palatable meals to residents

Rule Number

10A NCAC 13G

Rule Section

.0900 Resident Care and Services

Rule Sub Section

.0901 PERSONAL CARE AND SUPERVISION

Outcome

Unsubstantiated

Severity

No deficiency

Narrative

The facility failed to provide personal care to residents

Rule Number

10A NCAC 13G

Rule Section

.0900 Resident Care and Services

Rule Sub Section

.0904 NUTRITION AND FOOD SERVICE

Outcome

Unsubstantiated

Severity

No deficiency

Narrative

The facility failed to provide three snacks per day to residents